Returns & Exchanges

At Josey Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Whether you received a damaged pressing or changed your mind, our team is committed to making the exchange process as smooth as possible.

1

Initiate Your Request

Contact our customer support team via email with your order number and details regarding the item you wish to return or exchange.

2

Secure Your Media

Carefully pack the record or merchandise in its original mailer or equivalent protective packaging to prevent warping or sleeve damage during transit.

3

Ship the Package

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship out your replacement copy within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing